IMPORTANT: PLEASE READ ALL OF THE INFORMATION ON THIS PAGE BEFORE USING PROMOTIX MARKETPLACE
Primary PromoTix Official Events buyer protection
When you purchase primary issued PromoTix Official Event ticket(s) on PromoTix, PromoTix can guarantee that your ticket is official and valid for the event you purchased. Should you show up to an event, and your ticket was purchased on PromoTix directly from the event organizer, and you were denied entry based on an "invalid ticket scanning" - we will refund you 100%.
Any other concerns, refund requests, or claims regarding your purchase must be directed directly to the event organizer and the organizer must determine how your request aligns with their stated policies agreed to at checkout. PromoTix does not hold funds on many of the events where organizers use PromoTix's primary software product to create initial ticket inventory. As such we cannot process refund requests.
Refund protection For those who have purchased refund protection on their ticket, your refund request may be granted through the program regardless of the event organizer's policies. Details can be found in the original email you received at purchase on how to submit a claim.
Secondary resale buyer protection
When you purchase secondary resale ticket(s) on PromoTix, your funds will be safely held in escrow for your protection. The seller will only receive their payout after they have delivered your ticket(s) to you.
Once you receive your ticket(s), you will have the option to either mark the order as "Completed" or dispute it. Your seller's payout will be released from escrow once you mark the order as "Completed."
To protect against the sale of fake tickets, you are allowed up until 5 days after your event start date in order to mark the order as "Completed." If you fail to mark the order as "Completed," the order will automatically be marked as "Completed" 5 days after your event start date, or 85 days after your seller fulfilled your order (whichever is soonest).
Refund protection For those who have purchased refund protection on their ticket, your refund request may be granted through the program. Details can be found in the original email you received at purchase on how to submit a claim.
Purchasing tickets
Purchasing tickets on PromoTix is as easy as it gets.
- If you have an account, Login to your PromoTix account by clicking on the Log in button located in the top right hand corner of the screen (if you are using a mobile device, tap on the three horizontal lines located in the top left hand corner of the screen). If you don't have an account, no worries - you can still checkout as a guest.
- Browse listings to find a listing you would like to purchase. Once you have found a listing you would like to purchase, click on the listing.
- Follow the instructions on screen to select your seats and/or ticket quantities, and proceed to complete your purchase.
Secondary Resale Tickets Validity Guarantee
We guarantee your tickets are valid for entry to any event listed on this website if purchased within 80 days leading up to an event. You have up to 5 days after your event start date to file a claim for a refund if you were told at the event that your tickets were not valid for entry.
If for some reasons your tickets do not work at the event, you can file a claim with PromoTix for a refund within the first 5 days after your event start date, on any event tickets which were purchased within 80 days leading up to an event. For tickets that were purchased more than 80 days before the event start date, you'll want to double check to ensure the tickets you're buying are valid for entry. You can usually do this by calling the original event creator and validating the ticket ID's. If you're unsure or can't validate the tickets yourself, it's best to wait until the event date is closer and within the protection window, so that you are protected by PromoTix's Tickets Validity Guarantee.
Note for buyers: once you, the buyer, mark your order as "Completed" after the seller sends you your ticket(s), we can no longer provide a refund against the guarantee since funds are released to the seller at that time. Because of this, please be sure to validate your ticket(s) with the original event organizer and/or attend the event prior to marking your order as "Completed." Note that orders are automatically marked as "Completed" at the end of the guarantee period, and funds are at that time released to the seller automatically.
"PromoTix" Tickets Validity Guarantee
We guarantee any tickets that were originally created and sold by the event creator using PromoTix, and/or are resold on this website, are valid for entry no matter when the secondary sale was made. For any original PromoTix issued ticket, we guarantee that the ticket is valid and will be good for entry. We can do this because we match the seller with the original ticket buyer information on PromoTix.com, and can effectuate the transfer officially in our system to the buyer. This means we can legitimize the transfer of the ticket for the buyer to ensure ownership is transferred.
Note for buyers: once you, the buyer, mark your order as "Completed" after the seller sends you your ticket(s), we can no longer provide a refund against the guarantee since funds are released to the seller at that time. Because of this, please be sure to validate your ticket(s) with the original event organizer and/or attend the event prior to marking your order as "Completed." Note that orders are automatically marked as "Completed" at the end of the guarantee period, and funds are at that time released to the seller automatically.
Seller fees & sales commissions
PromoTix charges a 10% sales commission for all tickets sold through this site. Credit card processing fees are included in this commission.
Sales taxes
PromoTix does not charge sales taxes on transactions currently through PromoTix. All sellers are responsible for calculating, collecting, and remitting any sales taxes due to their local municipalities.
Buyer ticket service fees
PromoTix charges a 10% ticket service charge for all tickets purchased through this site. Credit card processing fees are included in this service charge.
Refunds and Cancelations
As standard policy, all sales are final and no refunds shall be provided under any circumstances.
For PromoTix Primary tickets, refund requests and order cancelations must be discussed directly with the event organizer, and the event organizer refund policy shall be deemed final which was agreed to at the time of purchase.
For PromoTix Marketplace ticket orders (secondary ticket sales) - All sales are considered final. No refunds shall be granted under any circumstances except through a possible third party Refund Protection Plan if purchased with the ticket on the original order from TEAK. Cancelation requests can be submitted to the seller under the following conditions only: 1) The seller may decide not to accept the cancelation request, in which case all sales are final and no refund shall be provided as agreed at checkout. and 2) If the seller accepts the order cancelation, a 30% restocking/resale/transaction fee shall apply and the refund will be 70% of the total original amount paid by the buyer, minus any TEAK refund protection plans purchased.
Cash back rewards
Cash Back Rewards are promotional credits and have no cash value. They cannot be redeemed for cash, transferred, or claimed independently of an eligible purchase made through PromoTix.
PromoTix may adjust or remove Cash Back Rewards at any time, including rewards associated with refunded, canceled, disputed, or otherwise ineligible orders, as well as rewards issued due to error, misuse, or suspected fraud.
PromoTix may modify, suspend, or discontinue the Cash Back Rewards program, subject to applicable law.
End User Terms and Conditions
All customers using this website agree to the End User License Agreement found at https://www.promotix.com/end-user-license-agreement