Here are the most general questions people have about our company and what we do.
Yes, actually. We also integrate with Eventbrite for those finishing out a long term contract. There are also ways to manually move data between the platforms if you're with another ticketing company. Feel free to contact us to ask. But remember, PromoTix is ticket-service-fee-free, so it makes sense to use our ticketing as soon as possible to save more money and unlock additional features. Why pay a fee with another ticketing provider?
Sort of. If your event is only online, you'll need to do all of your ticketing with PromoTix to stream your event live on PromoTix. If your event is both in-person and online, you must sell the virtual tickets on PromoTix for the streaming portion while using PromoTix to broadcast your event. You could still ticket your in-person event with another platform, if you choose. Remember though, PromoTix charges zero fees for ticketing services, so you'll make more money using PromoTix than any other platform.
We're sorry that you're experiencing an issue with our platform. Contact us and one of our staff will be in touch with you within 24 hours. If this is an emergency and you are an event organizer with our Promoter Package or Professional Package, please reach out to your Client Success Manager via email or phone.
Click "Forgot Password" below to reset your password. If you are using the PromoTix Organizer mobile app or the PromoTix Ambassador mobile app, you can reset your password by tapping on "Forgot Password" from the login screen. If you forget the email address associated with your account, please contact us and we will be in touch with you within 24 hours.
We're here to help! Visit our Help Center, or contact us and one of our staff will be in touch with you within 24 hours.
Creators and organizers of events will find answers to their most common questions here.
In addition to fee-free ticketing, we have a full suite of marketing and streaming tools to help make your events successful.
PromoTix offers free ticketing services, and we have a full suite of additional tools, both free and paid, available for event organizers on the platform.
Payment processing is handled through our integration with Stripe. PromoTix does not charge fees for payment processing, but Stripe does. View Stripe's pricing here.
Pricing for other products we provide are based on the level of features you choose to enable, which are billed in annual subscriptions, to pay-for-performance, and even one-time purchases.
Event Ticketing - Free!
Ambassador Sales - 10% Commission
SD Streaming - $0.99/ticket sold up to 2 hours (+ $0.50/ticket sold each additional hour)
HD Streaming - $1.39/ticket sold up to 2 hours (+ $0.70/ticket sold each additional hour)
Promoter Package (premium marketing features) - $2,495.00/year
Professional Package (premium business features) - $5,995.00/year
Activate Push Notifications - $50/custom mobile app
Remember, your account and event are free to launch on PromoTix, and we charge nothing for ticketing services. Every other paid module is optional, so you have nothing to lose and everything to gain by getting started!
We also require no long-term contracts.
Currently, PromoTix exclusively supports Stripe for payment processing.
To create an event on PromoTix, simply sign up for an Event Organizer account and you will be automatically guided by our event creation wizard.
When setting up your event on PromoTix, you will be asked to connect your Stripe account. If you don't have a Stripe account, you'll be guided through the process of setting one up automatically.
To issue a refund to a customer using our web console, log in to your PromoTix account, click on your event, and then click on your "Orders" tab. You can use the filters to find a specific order. Click on the "Actions" dropdown menu next to the order, in order to issue a refund. Please note that Cash sales cannot be refunded directly through PromoTix. You can also download our PromoTix Organizer mobile app and follow the same steps to issue refunds using a mobile device or tablet.
In order to cancel your event, all completed orders on the event must either be fully refunded or canceled. To refund orders, log in to your PromoTix account, click on your event, and then click on your "Orders" tab. Click on the "Actions" dropdown menu next to each completed order, in order to issue a refund. Please note that Cash sales cannot be refunded directly through PromoTix. Once all of your completed orders have been either fully refunded or canceled, click on the red "Cancel" button on your event's dashboard screen.
To create a discount or promo code, log in to your PromoTix account and click on your event. Click on the "Discount Codes" tab and click on "Create Code."
To sell tickets before or during your event using our web console, log in to your PromoTix account and click on your event. Click on the "Sell Tickets" tab, and from there you can sell tickets either by accepting cash or accepting customer credit card information. You can also download our PromoTix Organizer mobile app and follow the same steps to sell tickets using a mobile device or tablet.
To scan tickets, download our PromoTix Organizer mobile app and tap on your event. Tap on the "Check In" tab, and then tap on the scanner icon to initiate the scanner from your mobile device or tablet. You can also manually check in attendees by looking up their tickets using the filters, and tapping on the "Check In" button next to the ticket you would like to check in. To check out tickets, tap on the "Checked In" column and then repeat the steps above to check the ticket out. You can also check in tickets manually using our web console by logging in to your PromoTix account, selecting your event, and then clicking on the "Check In" tab.
To create guest lists and add guests, log in to your PromoTix account, click on your event, and then click on your "Guest List" tab. Click on "New Guest List" to create a guest list (for example, "Artist Guest List Passes"). Once your list has been created, you can click on "Add Guest" to add a guest to your list. You can choose which ticket(s) the guest will receive, whether to issue the PDF tickets now or to reserve them at Will Call, and if you would like to be notified once the guest has been checked in, make sure the "Notification Upon Arrival" setting is checked.
Currently, PromoTix supports a Sales Report, Attendee Report, a Sales By Ticket Type Report, and a Checkin Questionnaire Report. To access your reports, log in to your PromoTix account, click on your event, and then click on your "Reports" tab. Once you've selected the report you'd like to view using the "Report Type" filter, you can customize your report even more by using the filters on screen. Once you're comfortable with your report, click on "CSV Download" or "Print Report" to export it.
With Registration Contests you can build hype for your events before tickets go on sale, collect participant data, make your events go viral, and more.
To create a Registration Contest, login to your PromoTix account and click on your "Registration Contests" tab.
Unlike other ticketing companies, PromoTix allows event organizers to build custom audiences from contacts in our database, and send targeted marketing campaigns using those audiences. You can filter by age, previous spending history, interests, listening habits, and more. In addition to custom targeted campaigns there are many other great marketing features. They include:
To build a custom branded mobile app, log in to your PromoTix account and click on the "Mobile Apps" tab. From here, click on "Create App" and you will be automatically guided by our mobile app creation wizard.
Ambassador Programs, made up of "street team members", "influencers," or "ambassadors," are used to promote your brand and upcoming events. We highly recommend Ambassador Programs as a low cost, highly effective strategy to market your events to more people. PromoTix provides all the tools you need to launch, recruit, and manage your Ambassador Programs, and our smart tools are designed to eliminate your risk and drive more sales compared to traditional methods.
To start your Ambassador Program, login to your PromoTix account and click on your "Ambassador Programs" tab. From here, click on "Create a Program," and you will be automatically guided by our Ambassador Program creation wizard.
Yes. PromoTix supports the sales of "add-ons," which means event organizers can sell merchandise on their event pages, during live streams, and through their ambassador programs.
To set up a Shopify account for use with PromoTix, login to your PromoTix account and click on the "App Integrations" tab. From here, click on the "Connect" button to the right of the Shopify logo in order to create your Shopify account.
We try to support as many third party applications as we can to better your experience. Currently PromoTix integrates with Stripe, Shopify, Spotify, Facebook, Instagram, Twitter, Google Maps, the iOS App Store, Google Play Store, and Eventbrite.
PromoTix uses artificial intelligence to help drive sales for your events. It recognizes marketing and sales opportunities and alerts you so you don't miss out on valuable sales. We also show you big data analytical information such as who your event attendees may be listening to on Spotify, who they're following on Facebook, and more so you can make better talent booking decisions. Finally we provide you with detailed customer insights such as average spend, events attended, merchandise analytics and more.
To broadcast your event on PromoStream, you first need to create a PromoTix event. Log in to your PromoSuite account, and then click on "New Event" to be automatically guided through our event creation wizard. On "Step 2: Add Venue," if your event will be live-streamed only, then choose "PromoStream Secured" under the venue dropdown menu (if your event will be in-person and also streamed virtually, choose "In-Person With PromoStream"). From there, you will be asked to provide the details of your virtual event, including the dates, times, and expected attendance. To prepare to go live, click on the "Broadcast Live" tab and follow the onscreen instructions.
In order to optimize conversions for event organizers on PromoTix, we do not allow users to pass on fees of any kind. Studies have shown you will sell more tickets by marketing that your tickets have NO service fees! If you want to cover additional costs of yours, such as payment processing or other venue fees, add them into your total ticket price before listing them on PromoTix.
Since PromoTix is a fee-free ticketing provider, we do not offer upfront advances to "win" ticketing business. You will however receive automatic daily payouts from ticket sales to help you finance and cash flow the production of your event. We have NO long term contracts, and can show you how you will make more money without taking advances using our fee-free product. Schedule a time with one of our representatives to see the math - and never be swindled into a bad deal again with the lure of up-front advances!
PromoTix does not require exclusive ticketing agreements of any kind. Event Organizers who sell tickets with PromoTix are also able to sell tickets with any other platform.
We know you're excited about your upcoming event! If you've purchased a ticket to an event, and your ticket says "PromoTix" on it, this section is for you.
To transfer your tickets to someone else using our web console, login to your PromoTix account, and click on your "My Tickets" tab from the dropdown menu in the upper right hand corner of the screen. From here, you can search your list of tickets. Once you've found the ticket you'd like to transfer, click on the "Actions" dropdown menu and then click on the "Transfer Ticket" option.
Log in to the PromoTix Attendee Mobile App to access your tickets, or simply print your PDF ticket and take it with you to the event. The event organizer will either scan your ticket's barcode or manually check you in to provide you entry to the event. Please note that the entry process may differ between event organizers. For example, you may need to bring proof of identification with you, and the first name and last name on your ticket may need to match your ID. Please reach out to your event's organizer if you have any questions.
If you have a Will Call ticket, bring proof of identification with you to the event for entry. Please reach out to your event's organizer if you have any specific questions.
If you have a PromoStream virtual ticket, simply enter in your Ticket ID at the event's Virtual Front Gate page to access the live stream. To access the Virtual Front Gate page, click on the "View Virtual Event" button on the event page at the time when the stream is advertised to start. Please note that only one code can be used to access one livestream at a time.
An authentic PromoTix PDF ticket will be emailed to you from "firstname.lastname@example.org," including tickets which are transferred to you from someone else using our system. We strongly advise against purchasing tickets outside of official PromoTix channels, as there is no guarantee that tickets purchased outside of official PromoTix channels are authentic, and even if they are authentic, there is no guarantee that you are the only person to receive those barcodes. We strongly recommend that you only pre-purchase tickets from official PromoTix event pages, and from others who safely transfer their tickets to you using our transfer system.
Ambassadors receive commissions for selling tickets, prizes, merchandise, and even free tickets to events. It's a great way for you to get a foot in the door with event creators and producers as well!
As an official Street Team Ambassador for an event, you'll have the opportunity to sell tickets for a commission set by the event organizer through the PromoJuice Mobile App which is available for download in the iOS App Store and Google Play Store for Apple and Android devices. Commissions range from a few bucks to a couple hundred, depending upon the ticket type, commission level, and event. You can sell tickets with the app for cash or credit after joining an event as an Ambassador. You can also sell tickets with an online affiliate link. Stack your cash commissions with other rewards the event organizer offers as well.
Many event organizers reward team members with limited special edition merchandise for promotional tasks as well. Some organizers will also allow you to sell their merchandise to earn additional cash commissions along with some of the gear. Just like tickets, you'll sell merchandise through the PromoJuice Mobile App available in the iOS App and Google Play stores. Deck yourself out in your favorite band or festival gear.
To learn how to share social media posts for credit, please watch our Ambassador Tutorial Videos or visit our Help Center.
To learn how to upload photo proof of your promotions, please view our Ambassador Tutorial Videos.
To send messages to your Event Organizer, login to the PromoJuice Ambassador mobile app, tap on your ambassador program, and then tap on the "Details" button to open up the event page in your web browser. On the event page, tap on the "Ask a Question" button to send an email to your Event Organizer.
Once you've completed your tasks, they will show up as "Pending" in the PromoJuice Ambassador mobile app until your event organizer has approved your work. Once your work is approved, if you've earned ticket(s), the PDF ticket(s) will be instantly emailed to your email address on file. If you did not receive an email, or if the award was something else, please reach out to your organizer for instructions on how to claim the award.
PromoJuice will connect you with opportunities to work for some of the largest festival and concert promoters in the industry. You help them out by promoting their event, and they provide you with rewards such as free tickets to their events.
Learn alongside thousands of other event creators, and keep up with what's happening in your industry by reading our blog, "Behind the Scenes."