PromoTix is the world's first free ticketing platform. In 2018, the average ticketing fee accounted for 27% of a ticket's face value. With PromoTix, event organizers can eliminate these high fees and keep their total order values.
Yes, actually. We also integrate with Eventbrite for those finishing out a long term contract. There are also ways to manually move data between the platforms if you're with another ticketing company. Feel free to contact us to ask. But remember, PromoTix is ticket-service-fee-free, so it makes sense to use our ticketing as soon as possible to save more money and unlock additional features. Why pay a fee with another ticketing provider?
We're sorry that you're experiencing an issue with our platform. Contact us and one of our staff will be in touch with you within 24 hours. If this is an emergency and you are an event organizer with our Promoter Package or Professional Package, please reach out to your Client Success Manager via email or phone.
Click "Forgot Password" below to reset your password. If you are using the PromoTix Organizer mobile app or the PromoTix Ambassador mobile app, you can reset your password by tapping on "Forgot Password" from the login screen. If you forget the email address associated with your account, please contact us and we will be in touch with you within 24 hours.
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We're here to help! Visit our Help Center, or contact us and one of our staff will be in touch with you within 24 hours.
We have detailed documentation answering many questions and explaining "how to" use our software features, located in our Help Center.
Yes. PromoTix is free to use, and is available for self sign-up. Anyone can start selling tickets within minutes, and we do not require contracts for exclusive rights to your ticketing. You can launch your event now or get a price.
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In addition to fee-free ticketing, we have a full suite of marketing and streaming tools to help make your events successful.
Click get a price to see if PromoTix would be right for you.
PromoTix offers free ticketing services, and we have a full suite of additional tools, both free and paid, available for event organizers on the platform.
Payment processing is handled through our integration with Stripe. PromoTix does not charge fees for payment processing, but Stripe does. View Stripe's pricing here.
Pricing for other products we provide are based on the level of features you choose to enable, which are billed in annual subscriptions, to pay-for-performance, and even one-time purchases.
Event Ticketing - Free!
Ambassador Sales - 10% Commission
SD Streaming - $0.99/ticket sold up to 2 hours (+ $0.50/ticket sold each additional hour)
HD Streaming - $1.39/ticket sold up to 2 hours (+ $0.70/ticket sold each additional hour)
Promoter Package (premium marketing features) - $2,495.00/year
Professional Package (premium business features) - $5,995.00/year
Activate Push Notifications - $50/custom mobile app
Remember, your account and event are free to launch on PromoTix, and we charge nothing for ticketing services. Every other paid module is optional, so you have nothing to lose and everything to gain by getting started!
We also require no long-term contracts.
To create an event on PromoTix, simply sign up for an Event Organizer account and you will be automatically guided by our event creation wizard.
When setting up your event on PromoTix, you will be asked to connect your Stripe account. If you don't have a Stripe account, you'll be guided through the process of setting one up automatically.
To issue a refund to a customer using our web console, log in to your PromoTix account, click on your event, and then click on your "Orders" tab. You can use the filters to find a specific order. Click on the "Actions" dropdown menu next to the order, in order to issue a refund. Please note that Cash sales cannot be refunded directly through PromoTix. You can also download our PromoTix Organizer mobile app and follow the same steps to issue refunds using a mobile device or tablet.
In order to cancel your event, all completed orders on the event must either be fully refunded or canceled. To refund orders, log in to your PromoTix account, click on your event, and then click on your "Orders" tab. Click on the "Actions" dropdown menu next to each completed order, in order to issue a refund. Please note that Cash sales cannot be refunded directly through PromoTix. Once all of your completed orders have been either fully refunded or canceled, click on the red "Cancel" button on your event's dashboard screen.
To create a discount or promo code, log in to your PromoTix account and click on your event. Click on the "Discount Codes" tab and click on "Create Code."
To sell tickets before or during your event using our web console, log in to your PromoTix account and click on your event. Click on the "Sell Tickets" tab, and from there you can sell tickets either by accepting cash or accepting customer credit card information. You can also download our PromoTix Organizer mobile app and follow the same steps to sell tickets using a mobile device or tablet.
To scan tickets, download our PromoTix Organizer mobile app and tap on your event. Tap on the "Check In" tab, and then tap on the scanner icon to initiate the scanner from your mobile device or tablet. You can also manually check in attendees by looking up their tickets using the filters, and tapping on the "Check In" button next to the ticket you would like to check in. To check out tickets, tap on the "Checked In" column and then repeat the steps above to check the ticket out. You can also check in tickets manually using our web console by logging in to your PromoTix account, selecting your event, and then clicking on the "Check In" tab.
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To create guest lists and add guests, log in to your PromoTix account, click on your event, and then click on your "Guest List" tab. Click on "New Guest List" to create a guest list (for example, "Artist Guest List Passes"). Once your list has been created, you can click on "Add Guest" to add a guest to your list. You can choose which ticket(s) the guest will receive, whether to issue the PDF tickets now or to reserve them at Will Call, and if you would like to be notified once the guest has been checked in, make sure the "Notification Upon Arrival" setting is checked.
Currently, PromoTix supports a Sales Report, Attendee Report, a Sales By Ticket Type Report, and a Checkin Questionnaire Report. To access your reports, log in to your PromoTix account, click on your event, and then click on your "Reports" tab. Once you've selected the report you'd like to view using the "Report Type" filter, you can customize your report even more by using the filters on screen. Once you're comfortable with your report, click on "CSV Download" or "Print Report" to export it.
To create a Registration Contest, login to your PromoTix account and click on your "Registration Contests" tab.
Unlike other ticketing companies, PromoTix allows event organizers to build custom audiences from contacts in our database, and send targeted marketing campaigns using those audiences. You can filter by age, previous spending history, interests, listening habits, and more. In addition to custom targeted campaigns there are many other great marketing features. They include:
To build a custom audience, log in to your PromoTix account and click on the "Audiences" tab (located under "Marketing Campaigns"). From here, you can create your targeted audience. Once you click on "Build a Campaign," you will be automatically guided by our campaign creation wizard.
Yes! With PromoTix, you can create custom branded mobile apps for your festival, venue, or brand within minutes.
To build a custom branded mobile app, log in to your PromoTix account and click on the "Mobile Apps" tab. From here, click on "Create App" and you will be automatically guided by our mobile app creation wizard.
To start your Ambassador Program, login to your PromoTix account and click on your "Ambassador Programs" tab. From here, click on "Create a Program," and you will be automatically guided by our Ambassador Program creation wizard.
To set up a Shopify account for use with PromoTix, login to your PromoTix account and click on the "App Integrations" tab. From here, click on the "Connect" button to the right of the Shopify logo in order to create your Shopify account.
To connect your Shopify account to PromoTix, login to your PromoTix account and click on the "App Integrations" tab. From here, click on the "Connect" button next to the right of the Shopify logo to connect your Shopify account to your PromoTix account.
PromoStream is our live-streaming service for virtual events. Sell tickets, broadcast your event, and only pay for data usage.
To broadcast your event on PromoStream, you first need to create a PromoTix event. Log in to your PromoSuite account, and then click on "New Event" to be automatically guided through our event creation wizard. On "Step 2: Add Venue," if your event will be live-streamed only, then choose "PromoStream Secured" under the venue dropdown menu (if your event will be in-person and also streamed virtually, choose "In-Person With PromoStream"). From there, you will be asked to provide the details of your virtual event, including the dates, times, and expected attendance. To prepare to go live, click on the "Broadcast Live" tab and follow the onscreen instructions.
Sign in to your PromoTix account to view, print, and/or transfer your tickets. All tickets purchased will be registered under the buyer's email address, and tickets transferred will be registered under the recipients email address.
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To transfer your tickets to someone else using our web console, login to your PromoTix account, and click on your "My Tickets" tab from the dropdown menu in the upper right hand corner of the screen. From here, you can search your list of tickets. Once you've found the ticket you'd like to transfer, click on the "Actions" dropdown menu and then click on the "Transfer Ticket" option.
Log in to the PromoTix Attendee Mobile App to access your tickets, or simply print your PDF ticket and take it with you to the event. The event organizer will either scan your ticket's barcode or manually check you in to provide you entry to the event. Please note that the entry process may differ between event organizers. For example, you may need to bring proof of identification with you, and the first name and last name on your ticket may need to match your ID. Please reach out to your event's organizer if you have any questions.
If you have a PromoStream virtual ticket, simply enter in your Ticket ID at the event's Virtual Front Gate page to access the live stream. To access the Virtual Front Gate page, click on the "View Virtual Event" button on the event page at the time when the stream is advertised to start. Please note that only one code can be used to access one livestream at a time.
As an official Street Team Ambassador for an event, you'll have the opportunity to sell tickets for a commission set by the event organizer through the PromoJuice Mobile App which is available for download in the iOS App Store and Google Play Store for Apple and Android devices. Commissions range from a few bucks to a couple hundred, depending upon the ticket type, commission level, and event. You can sell tickets with the app for cash or credit after joining an event as an Ambassador. You can also sell tickets with an online affiliate link. Stack your cash commissions with other rewards the event organizer offers as well.
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Many event organizers reward team members with limited special edition merchandise for promotional tasks as well. Some organizers will also allow you to sell their merchandise to earn additional cash commissions along with some of the gear. Just like tickets, you'll sell merchandise through the PromoJuice Mobile App available in the iOS App and Google Play stores. Deck yourself out in your favorite band or festival gear.
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To learn how to share social media posts for credit, please watch our Ambassador Tutorial Videos or visit our Help Center.
To learn how to upload photo proof of your promotions, please view our Ambassador Tutorial Videos.
To send messages to your Event Organizer, login to the PromoJuice Ambassador mobile app, tap on your ambassador program, and then tap on the "Details" button to open up the event page in your web browser. On the event page, tap on the "Ask a Question" button to send an email to your Event Organizer.
Once you've completed your tasks, they will show up as "Pending" in the PromoJuice Ambassador mobile app until your event organizer has approved your work. Once your work is approved, if you've earned ticket(s), the PDF ticket(s) will be instantly emailed to your email address on file. If you did not receive an email, or if the award was something else, please reach out to your organizer for instructions on how to claim the award.
That's easy!
1) Create your PromoTix Attendee account
2) Proceed to your mobile phone's app store and download the PromoJuice Ambassador mobile app.
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