Frequently asked questions

Click "Forgot Password" below to reset your password. If you are using the PromoSuite Organizer mobile app, you can reset your password by tapping on "Forgot Password" from the login screen. If you are using the PromoJuice mobile app, you can reset your password using your username by tapping on "Forgot Password" from the login screen. If you forget the email address or username associated with your account, contact us and we will be in touch with you within 24 hours.

We're here to help! Visit our Help Center, or contact us and one of our staff will be in touch with you within 24 hours.

We've got some detailed documentation answering many questions and explaining "how to" use our software features, located in our Help Center. 

Currently, PromoTix exclusively supports Stripe for payment processing.

To create an event on PromoTix, simply sign up for an Event Organizer account and you will be automatically guided by our event creation wizard.

When setting up your event on PromoTix, you will be asked to connect your Stripe account. If you don't have a Stripe account, you'll be guided through the process of setting one up automatically.

To issue a refund to a customer using our web console, log in to your PromoTix account, click on your event, and then click on your "Orders" tab. You can use the filters to find a specific order. Click on the "Actions" dropdown menu next to the order, in order to issue a refund. Please note that Cash sales cannot be refunded directly through PromoTix. You can also download our PromoSuite Organizer mobile app and follow the same steps to issue refunds using a mobile device or tablet.

In order to cancel your event, all completed orders on the event must either be fully refunded or canceled. To refund orders, log in to your PromoTix account, click on your event, and then click on your "Orders" tab. Click on the "Actions" dropdown menu next to each completed order, in order to issue a refund. Please note that Cash sales cannot be refunded directly through PromoTix. Once all of your completed orders have been either fully refunded or canceled, click on the red "Cancel" button on your event's dashboard screen.

To create a discount or promo code, log in to your PromoTix account and click on your event. Click on the "Discount Codes" tab and click on "Create Code."

To sell tickets before or during your event using our web console, log in to your PromoTix account and click on your event. Click on the "Sell Tickets" tab, and from there you can sell tickets either by accepting cash or accepting customer credit card information. You can also download our PromoSuite Organizer mobile app and follow the same steps to sell tickets using a mobile device or tablet.

To scan tickets, download our PromoSuite Organizer mobile app and tap on your event. Tap on the "Check In" tab, and then tap on the scanner icon to initiate the scanner from your mobile device or tablet. You can also manually check in attendees by looking up their tickets using the filters, and tapping on the "Check In" button next to the ticket you would like to check in. To check out tickets, tap on the "Checked In" column and then repeat the steps above to check the ticket out. You can also check in tickets manually using our web console by logging in to your PromoSuite account, selecting your event, and then clicking on the "Check In" tab.

To create guest lists and add guests, log in to your PromoTix account, click on your event, and then click on your "Guest List" tab. Click on "New Guest List" to create a guest list (for example, "Artist Guest List Passes"). Once your list has been created, you can click on "Add Guest" to add a guest to your list. You can choose which ticket(s) the guest will receive, whether to issue the PDF tickets now or to reserve them at Will Call, and if you would like to be notified once the guest has been checked in, make sure the "Notification Upon Arrival" setting is checked.

Currently, PromoTix supports a Sales Report, Attendee Report, and a Sales By Ticket Type Report. To access your reports, log in to your PromoTix account, click on your event, and then click on your "Reports" tab. Once you've selected the report you'd like to view using the "Report Type" filter, you can customize your report even more by using the filters on screen. Once you're comfortable with your report, click on "CSV Download" or "Print Report" to export it.

With Registration Pages you can build hype for your events before tickets go on sale, hold contests, make your events go viral, collect customer data and more.

To create a Registration Page, login to your PromoTix account and click on your "Registration Pages" tab.

Unlike other ticketing companies, PromoTix allows event organizers to build custom audiences from contacts in our database, and send targeted marketing campaigns using those audiences. You can filter by age, previous spending history, interests, listening habits, and more. In addition to custom targeted campaigns there are many other great marketing features. They include:

• Custom Branded Mobile Applications for Your Event
• Email Marketing
• Text Marketing
• Facebook and Instagram Ads
• Ambassador Management Programs
• Social Media Promotions
• Flyer and Poster Promotions
• Merchandise Marketing
• Marketing Analytics
• And Much More...

To build a custom audience, log in to your PromoSuite account and click on the "Audiences" tab (located under "Marketing Campaigns"). From here, you can create your targeted audience. Once you click on "Build a Campaign," you will be automatically guided by our campaign creation wizard.

Yes! With PromoTix, you can create custom branded mobile apps for your festival, venue, or brand within minutes.

To build a custom branded mobile app, log in to your PromoSuite account and click on the "Mobile Apps" tab. From here, click on "Create App" and you will be automatically guided by our mobile app creation wizard.

Ambassador Programs, made up of "street team members", "influencers," or "ambassadors," are used to promote your brand and upcoming events. We highly recommend Ambassador Programs as a low cost, highly effective strategy to market your events to more people. PromoTix provides all the tools you need to launch, recruit, and manage your Ambassador Programs, and our smart tools are designed to eliminate your risk and drive more sales compared to traditional methods.

To start your Ambassador Program, login to your PromoTix account and click on your "Ambassador Programs" tab. From here, click on "Create a Program," and you will be automatically guided by our Ambassador Program creation wizard.

Yes. PromoTix is integrated with Shopify, which means event organizers can sell their Shopify products on their PromoTix event pages, on their PromoStream virtual event pages, and through their PromoJuice Ambassador Programs.

To set up a Shopify account for use with PromoTix, login to your PromoTix account and click on the "App Integrations" tab. From here, click on the "Connect" button to the right of the Shopify logo in order to create your Shopify account.

To connect your Shopify account to PromoTix, login to your PromoTix account and click on the "App Integrations" tab. From here, click on the "Connect" button next to the right of the Shopify logo to connect your Shopify account to your PromoTix account.

We try to support as many third party applications as we can to better your experience. Currently PromoTix integrates with Stripe, Shopify, Spotify, Facebook, Instagram, Twitter, Google Maps, the iOS App Store, Google Play Store, and Eventbrite.

PromoTix uses artificial intelligence to help drive sales for your events. It recognizes marketing and sales opportunities and alerts you so you don't miss out on valuable sales. We also show you big data analytical information such as who your event attendees may be listening to on Spotify, who they're following on Facebook, and more so you can make better talent booking decisions. Finally we provide you with detailed customer insights such as average spend, events attended, merchandise analytics and more.

PromoStream is our live-streaming service for virtual events. Sell tickets, broadcast your event, and only pay for data usage.

To broadcast your event on PromoStream, you first need to create a PromoTix event. Log in to your PromoSuite account, and then click on "New Event" to be automatically guided through our event creation wizard. On "Step 2: Add Venue," if your event will be live-streamed only, then choose "PromoStream Secured" under the venue dropdown menu (if your event will be in-person and also streamed virtually, choose "In-Person With PromoStream"). From there, you will be asked to provide the details of your virtual event, including the dates, times, and expected attendance. To prepare to go live, click on the "Broadcast Live" tab and follow the onscreen instructions.

In order to optimize conversions for event organizers on PromoTix, we do not allow users to pass on fees of any kind. Studies have shown you will sell more tickets by marketing that your tickets have NO service fees! If you want to cover additional costs of yours, such as payment processing or other venue fees, add them into your total ticket price before listing them on PromoTix.

Since PromoTix is a fee-free ticketing provider, we do not offer upfront advances to "win" ticketing business. You will however receive automatic daily payouts from ticket sales to help you finance and cash flow the production of your event. We have NO long term contracts, and can show you how you will make more money without taking advances using our fee-free product. Schedule a time with one of our representatives to see the math - and never be swindled into a bad deal again with the lure of up-front advances!

PromoTix does not require exclusive ticketing agreements of any kind. Event Organizers who sell tickets with PromoTix are also able to sell tickets with any other platform.

An authentic PromoTix PDF ticket will be emailed to you from "no-reply@promotixapp.com," including tickets which are transferred to you from someone else using our system. We strongly advise against purchasing tickets outside of official PromoTix channels, as there is no guarantee that tickets purchased outside of official PromoTix channels are authentic, and even if they are authentic, there is no guarantee that you are the only person to receive those barcodes. We strongly recommend that you only pre-purchase tickets from official PromoTix event pages, and from others who safely transfer their tickets to you using our transfer system.

To learn how to upload photo proof of your promotions, please view our Ambassador Tutorial Videos.

To send messages to your Event Organizer, login to the PromoJuice Ambassador mobile app, tap on your ambassador program, and then tap on the "Details" button to open up the event page in your web browser. On the event page, tap on the "Ask a Question" button to send an email to your Event Organizer.

Once you've completed your tasks, they will show up as "Pending" in the PromoJuice Ambassador mobile app until your event organizer has approved your work. Once your work is approved, if you've earned ticket(s), the PDF ticket(s) will be instantly emailed to your email address on file. If you did not receive an email, or if the award was something else, please reach out to your organizer for instructions on how to claim the award.

That's easy!

1) Create your PromoTix Attendee account

2) Proceed to your mobile phone's app store and download the PromoJuice Ambassador mobile app.

PromoJuice will connect you with opportunities to work for some of the largest festival and concert promoters in the industry. You help them out by promoting their event, and they provide you with rewards such as free tickets to their events.