General

Here are the most general questions people have about our company and what we do.

What is PromoTix?

PromoTix is the world's first ticketing platform built specifically for music events. PromoTix combines ticketing, music event specific marketing, and streaming capabilities in one easy to use platform. PromoTix even offers plans with 0% ticket service fees saving professional music event creators tens of thousands annually. In 2018, the average ticketing fee accounted for 27% of a ticket's face value. With PromoTix, event organizers can eliminate these high fees and keep their total order values. Save money and sell more tickets with PromoTix.

 

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Can I use PromoTix's advanced marketing features with another ticketing company?

Technically, yes... but you'll save money using our ticketing as well. For those finishing out a long term contract, there are ways to manually move data between platforms if you're with another ticketing company. Feel free to contact us to ask.

 

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Can I use PromoTix's secured live streaming with another ticketing company?

Sort of. If your event is only online, you'll need to do all of your ticketing with PromoTix to stream your event live on PromoTix. If your event is both in-person and online, you must sell the virtual tickets on PromoTix for the streaming portion while using PromoTix to broadcast your event. You could still ticket your in-person event with another platform, if you choose. Remember though, PromoTix charges zero fees for ticketing services on our professional plans, so you'll make more money using PromoTix than any other platform.

I have a technical issue. Can you help?

We're sorry that you're experiencing an issue with our platform. Contact us and one of our staff will be in touch with you within 24 hours. If this is an emergency and you are an event organizer with our Professional Package, please reach out to your Dedicated Client Success Manager via email or phone.

 

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How can I reset my password?

Click "Forgot Password" below to reset your password. If you are using the PromoTix Organizer mobile app or the PromoTix Ambassador mobile app, you can reset your password by tapping on "Forgot Password" from the login screen. If you forget the email address associated with your account, please contact us and we will be in touch with you within 24 hours.

 

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I'm not sure how to use a certain feature. Can you help?

We're here to help! Visit our Help Center, or contact us and one of our staff will be in touch with you within 24 hours.

 

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Where can I find more specific help using the software features?

We have detailed documentation answering many questions and explaining "how to" use our software features, located in our Help Center. 

 

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Event creators

Creators and organizers of events will find answers to their most common questions here.

Can I use PromoTix for my event?

Yes. PromoTix requires no payment up front to get started, and is available for self sign-up. Anyone can start selling tickets within minutes, and we do not require contracts for exclusive rights to your ticketing.

 

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What are the different solutions you have to offer?

In addition to low or fee-free ticketing, we have a full suite of marketing and streaming tools to help make your events successful.

 

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How can I schedule a demo?

Click get a price to see if PromoTix would be right for you.

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What is your pricing?

PromoTix offers low cost or fee-free ticketing services, and we have a full suite of additional tools, both free and paid, available for event organizers on the platform.

 

Payment processing is handled through our integration with Stripe. PromoTix does not charge fees for payment processing, but Stripe does. View Stripe's pricing here.

 

Pricing for other professional products we provide are based on the level of features you choose to enable, which are billed in annual subscriptions, to pay-for-performance, and even one-time purchases.

 

Here's a List of Potential Fees

 

Event Ticketing -0% to 3% depending upon plan
Ambassador sales - 10% commission
Merchandise add ons - 10% commissions
Streaming - $0.75 to $1.49/ticket sold (2 hrs)
Professional features - custom pricing

 

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Remember, we require no long-term contracts. Click "Ticket my event" right now without paying anything up front, and have a look around in our software.

 

Ticket my event

 

What payment gateways do you support?

Currently, PromoTix exclusively supports Stripe for payment processing.

How do I create an event on PromoTix?

To create an event on PromoTix, simply sign up for an Event Organizer account and you will be automatically guided by our event creation wizard.

 

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How do I use Stripe for daily payouts?

When setting up your event on PromoTix, you will be asked to connect your Stripe account. If you don't have a Stripe account, you'll be guided through the process of setting one up automatically.

 

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How do I issue a refund to a customer?

To issue a refund to a customer using our web console, log in to your PromoTix account, click on your event, and then click on your "Orders" tab. You can use the filters to find a specific order. Click on the "Actions" dropdown menu next to the order in order to issue a refund. You can also download our PromoTix Organizer mobile app and follow the same steps to issue refunds using a mobile device or tablet.

 

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How do I cancel my event?

In order to cancel your event, all completed orders on the event must either be fully refunded or canceled. To refund orders, log in to your PromoTix account, click on your event, and then click on your "Orders" tab. Click on the "Actions" dropdown menu next to each completed order, in order to issue a refund. Once all of your completed orders have been either fully refunded or canceled, click on the "Cancel" button on your event's dashboard screen.

 

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How do I create a discount or promo code?

To create a discount or promo code, log in to your PromoTix account and click on your event. Click on the "Discount codes" tab and click on the "Create code" button.

 

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How do I sell tickets before or during my event?

To sell tickets before or during your event using our web console, login to your PromoTix account and click on your event. Click on the "Sell tickets" tab, and from there you can sell tickets either by accepting cash or accepting customer credit card information. You can also download our PromoTix Organizer mobile app and follow the same steps to sell tickets using a mobile device or tablet.

 

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How do I scan tickets and check in attendees?

To scan tickets, download our PromoTix Organizer mobile app and tap on your event. Tap on the "Check in" tab, and then tap on the "Scan" button to initiate the scanner from your mobile device or tablet. You can also manually check in attendees by looking up their tickets using the filters, and tapping on the "Check in" button next to the ticket you would like to check in. To check out tickets, tap on the "Checked in" tab and then repeat the steps above to check out the ticket. You can also check in tickets manually using our web console by logging in to your PromoTix account, selecting your event, and then clicking on the "Check in" tab.

 

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How do I use the Guest List feature?

To create guest lists and add guests, log in to your PromoTix account, click on your event, and then click on your "Guest list" tab. Click on "New guest list" to create a guest list (for example, "Artist Guest List Passes"). Once your list has been created, you can click on "Add guest" to add a guest to your list. You can select which ticket(s) the guest will receive, whether to issue the tickets immediately via email or to reserve them at Will Call, and if you would like to be notified once the guest has been checked in make sure the "Notification upon arrival" setting is enabled.

 

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What reports do you provide?

Currently, PromoTix supports a Sales Report, Attendee Report, a Sales By Ticket Type Report, and a Checkin Questionnaire Report. To access your reports, log in to your PromoTix account, click on your event, and then click on your "Reports" tab. Select the report you would like to view using the "Report type" filter, and then click on the "CSV download" or "Print report" buttons to export it.

 

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What are Viral Registration Contests?

With Viral Registration Contests you can build hype for your events before tickets go on sale, collect participant data, make your events go viral, and more.

How do I use Viral Registration Contests?

To create a Viral Registration Contest, login to your PromoTix account and click on your "Registration contests" tab.

 

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What marketing support does PromoTix provide?

PromoTix allows event organizers to build custom audiences from contacts in our database, and send targeted marketing campaigns using those audiences. You can filter by age, previous spending history, interests, listening habits, and more. In addition to custom targeted campaigns there are many other great marketing features. They include:

  • Custom Branded Mobile Applications for Your Events
  • Email Marketing
  • Text Marketing
  • Facebook and Instagram Ads
  • Ambassador Management Programs
  • Social Media Promotions
  • Flier and Poster Promotions
  • Merchandise Marketing
  • Marketing Analytics
  • And Much More...

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How do I use the Audiences and Marketing Campaigns Feature?

This feature is coming soon! - To build a custom audience, log in to your PromoTix account and click on the "Audiences" tab (located under "Marketing Campaigns"). From here, you can create your targeted audience. Once you click on "Build a Campaign," you will be automatically guided by our campaign creation wizard.

 

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Can I build a custom branded mobile app for my event or events with PromoTix?

Yes! With PromoTix, you can create custom branded mobile apps for your festival, venue, or brand within minutes.

 

Event Mobile Apps

How do I build my own custom branded mobile app?

To build a custom branded mobile app, log in to your PromoTix account and click on the "Mobile apps" tab. From there, click on "Create app" and you will be automatically guided by our mobile app creation wizard.

 

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What are Ambassador Programs?

Ambassador Programs, made up of "street team members", "influencers," or "ambassadors," are used to promote your brand and upcoming events. We highly recommend Ambassador Programs as a low cost, highly effective strategy to market your events to more people. PromoTix provides all the tools you need to launch, recruit, and manage your Ambassador Programs, and our smart tools are designed to eliminate your risk and drive more sales compared to traditional methods.

How do I start my Ambassador Program?

To start your Ambassador Program, login to your PromoTix account and click on your "Ambassador programs" tab. From here, click on "Create a program," and you will be automatically guided by our Ambassador Program creation wizard.

 

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Can I sell my merchandise with PromoTix?

Yes. PromoTix supports the sales of "add-ons," which means event organizers can sell merchandise on their event pages, during live streams, and through their ambassador programs.

What are some other apps PromoTix integrates with?

We try to support as many third party applications as we can to better your experience. Currently PromoTix integrates with Stripe, Spotify, Facebook, Instagram, Twitter, WhatsApp, YouTube, Google Maps, Open Broadcaster Software (OBS), the iOS App Store, and the Google Play Store.

What are Insights & Opportunities?

PromoTix uses artificial intelligence to help drive sales for your events. It recognizes marketing and sales opportunities and alerts you so you don't miss out on valuable sales. We also show you big data analytical information such as who your event attendees may be listening to on Spotify, who they're following on Facebook, and more so you can make better talent booking decisions. Finally we provide you with detailed customer insights such as average spend, events attended, merchandise analytics and more.

What is Secured Live Streaming?

PromoTix offers a pay-per-view secured live-streaming service for virtual events. Sell virtual tickets, and then broadcast your event safely through the PromoTix live stream portal.

 

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How do I broadcast an event on PromoTix?

To broadcast your event on PromoTix, you first need to create a PromoTix event. Login to your PromoTix account, and then click on "New event" to be automatically guided through our event creation wizard. On step 1, if your event will be live streamed, then choose the "Streaming" option (if your event will be in-person and also streamed virtually, choose "In-person & streaming"). From there, you will be asked to provide the details of your virtual event, including the date(s), time(s), and ticket inventories. To prepare to go live, click on your "Broadcast live" tab and follow the onscreen instructions.

 

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Can I add a fee to my ticket or pass on payment processing fees to attendees?

Yes, you can add and build fees to pass them onto your customer, and keep them all for yourself. PromoTix will charge $0.99 per paid ticket in addition to the fees you create when charging a fee to your attendee.

Does PromoTix provide advances for putting on events?

We do not offer upfront advances to "win" ticketing business. You will however, receive automatic daily payouts from ticket sales to help you finance and cash flow the production of your event. Additionally, our professional plans are so low - you will save tens of thousands of dollars with 0% ticket service fees in comparison to a ticketing company that gives you an upfront bonus and charges a ticketing fee. We have NO long term contracts, and can show you how you will make more money without taking advances using our fee-free product. Schedule a time with one of our representatives to see the math - and never be swindled into a bad deal again with the lure of up-front advances!

Does PromoTix require me to sign a ticketing contract?

PromoTix does not require exclusive ticketing agreements of any kind. Event Organizers who sell tickets with PromoTix are also able to sell tickets with any other platform.

Attendees

We know you're excited about your upcoming event! If you've purchased a ticket to an event, and your ticket says "PromoTix" on it, this section is for you.

How do I access my tickets?

Sign in to your PromoTix account to view, print, and/or transfer your tickets. All tickets purchased will be registered under the buyer's email address, and tickets transferred will be registered under the recipients email address.

 

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How do I transfer my tickets to someone else?

To transfer your tickets to someone else using our web console, login to your PromoTix account, and click on your "My tickets" tab from the dropdown menu in the upper right hand corner of the screen. From there, you can see all tickets that have been registered under your account email address. Once you've found the ticket you'd like to transfer, click on the "Actions" dropdown menu and then click on the "Transfer ticket" option.

 

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I have a ticket with a barcode. How do I redeem it?

Sign up or login to your PromoTix account on the web to access your tickets, or simply print your tickets and take them with you to the event. The event organizer will either scan your ticket barcodes or manually check you in to provide you entry to the event. Please note that the entry process may differ between event organizers. For example, you may need to bring proof of identification with you, and the first name and last name on your ticket may need to match your ID. Please reach out to your event's organizer if you have any questions.

 

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I have a "Will Call" ticket. How do I redeem it?

If you have a Will Call ticket, bring proof of identification with you to the event for entry. Please reach out to your event's organizer if you have any specific questions.

I have a PromoTix live streaming ticket. How do I redeem it?

If you have a PromoTix live streaming ticket, there will be a link next to the ticket in your confirmation email that says "Click here to join the live stream." Simply click on this link to check in your ticket and view the live stream. Please note that only one device can use a single ticket to view a live stream at a time.

 

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How do I know if a PromoTix ticket is authentic?

An authentic PromoTix ticket will be emailed to you from "no-reply@promotix.com," including tickets which are transferred to you from someone else using our system. We strongly advise against purchasing tickets outside of official PromoTix channels, as there is no guarantee that tickets purchased outside of official PromoTix channels are authentic, and even if they are authentic, there is no guarantee that you are the only person to receive those barcodes. We strongly recommend that you only pre-purchase tickets from official PromoTix event pages, and from others who safely transfer their tickets to you using our transfer system.

Ambassadors

Ambassadors receive commissions for selling tickets, prizes, merchandise, and even free tickets to events. It's a great way for you to get a foot in the door with event creators and producers as well!

How do I Sell Tickets and Earn Commissions?

As an official Street Team Ambassador for an event, you'll have the opportunity to sell tickets for a commission set by the event organizer through the PromoTix Ambassador Mobile App which is available for download in the iOS App Store and Google Play Store for Apple and Android devices. Commissions range from a few dollars to a couple hundred, depending upon the ticket type, commission level, and event. You can sell tickets within the app for cash or credit after joining an ambassador program. You can also sell tickets using your unique online affiliate link. Stack your cash commissions with other rewards that the event organizer offers as well.

 

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How do I Sell Merchandise and Earn Commissions?

Many event organizers reward team members with limited special edition merchandise for promotional tasks as well. Some organizers will also allow you to sell their merchandise to earn additional cash commissions along with some of the gear. Just like tickets, you'll sell merchandise through the PromoTix Ambassador Mobile App available in the iOS App and Google Play stores. Deck yourself out in your favorite band or festival gear.

 

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How do I share social media posts for credit?

To learn how to share social media posts for credit, please visit our Help Center.

 

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How do I upload photos to prove I'm promoting?

To learn how to upload photo proof of your promotions, please visit our Help Center.

 

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How do I send messages to the Event Organizer?

To send messages to your Event Organizer, login to the PromoTix Ambassador Mobile App, tap on your ambassador program, and then tap on the "Details" button to open up the connected event page in your web browser. On the event page, tap on the "Ask a question" button to send an email to your Event Organizer.

 

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How do I claim my rewards and free tickets for promoting?

Once you've completed your tasks, they will show up as "Pending" in the PromoTix Ambassador Mobile App until your event organizer has approved your work. Once your work is approved, if you've earned ticket(s), your ticket(s) will be instantly emailed to your email address on file. If you did not receive an email, or if the award was not a ticket, please reach out to your organizer for instructions on how to claim the award.

 

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How do I become an Ambassador?

That's easy!

 

1) Create your PromoTix Attendee account

 

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2) Proceed to your mobile phone's app store and download the PromoTix Ambassador Mobile App.

 

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Can I earn free tickets to events?

PromoTix will connect you with opportunities to work for some of the largest festival and concert promoters in the industry. You help them out by promoting their event, and they provide you with rewards such as free tickets to their events.

Still Have Questions?

Feel free to contact us and we'll be happy to help.

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Behind the scenes

Learn alongside thousands of other event creators, and keep up with what's happening in your industry by reading our blog, "Behind the Scenes."

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